Hosted PBX (Private Branch Exchange) is a virtual telephone system that allows you to connect to your phone system via the Internet connection.
In the past, many businesses used a traditional PBX setup: a private telephone network that allowed employees to make and receive calls using traditional landlines.
Hosted PBX systems allow businesses to communicate wherever they have the Internet connection using a technology called VoIP (Voice Over Internet Protocol) for a fraction of the cost of these traditional PBX setups.
A good analogy would be how email has replaced traditional mail. Hosted PBX has superseded PBX: it’s more reliable, convenient, cheaper, and available 24/7.
Why should your business invest in a hosted PBX setup?
There are a number of benefits that come with switching to a hosted PBX system. Some of these include:
Hosted PBX systems allow users to work remotely, as long as they have the Internet connection. Employees can just log into the system via their phone, tablet or computer. This is particularly useful as many businesses have had to transition to working remotely due to the COVID-19 pandemic.
Hosted PBX system will ensure that your phone system is always operational. You no longer need to worry about downed lines or missing voicemails, because the system is run in a reliable data centre which is monitored 24/7.
Hosted PBX system is a much more efficient way to run a phone system. Rather than having to purchase and maintain expensive hardware, you simply pay a monthly fee for the hosted PBX system, which is much less expensive than a traditional phone system.
Cloud vs virtual vs hosted PBX
What's the difference between hosted PBX, cloud PBX and virtual PBX? Frankly speaking, there's no difference, that's all the same name of the same technology. In some countries one name is more popular than the other or a provider prefers one over the other. The main meaning is that PBX is no longer a physical entity but a technology that is used via the Internet, that's why it can be called either virtual, cloud or hosted PBX.
A hosted PBX system is a convenient tool for organising day-to-day communications within and outside your business. It allows the productive structure of distributing calls between staff members, compiling information about customers and increasing the productivity and efficiency of your workflow.