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How to Order & Configure Inbound Numbers

In this article



At the end of this article, you will be able to add, configure and remove inbound numbers within your PBX call flow configuration. Should you require any assistance, feel free to contact our support department. 


Ordering numbers


To begin the process of ordering numbers, you will need to log into your customer portal and locate the 'order services' tab. From there, on the set of sub-tabs on the left side of the screen, select 'phone numbers'. Once you are situated in the 'phone numbers tab, you will then need to filter your desired country and area. When you have selected the appropriate area filters for a number, you will need to select from the listed current available stock. When you have chosen your preferred number from that list, you will need to move it from 'available numbers' to 'selected numbers'. The final step of adding the number will require you to review the service terms and conditions, then submit the order. 

Please note: If you are looking for a specific number, please send an email to support outlining your requirements.




Configuring an inbound number


Once you have ordered the number, our next step will require you to open the 'PBX' tab in your customer portal. From there, we will need to locate the 'inbound number' object from the index on the left to drag and drop it into the main configuration screen. Once done, we can enter the component settings by clicking the gear icon on the bottom right corner of the object. 




Once inside the component settings, we will need to edit the name of the object, select the available number and click the arrow icon to move it into 'included numbers'. Once done, you can save your change, and apply the configuration. 




Connecting your inbound number for usage 


Once you have successfully configured your inbound number object, we now have the ability to link it for usage. In this example, we will be showing how to connect it to a user object. 


First, you will need to ensure you have a user subscription available on your account. The next step would be to locate the user icon from the index list and drag and drop the object onto the main configuration screen. We can then proceed to configure the user object. 




To connect your newly configured objects, you will need to click on the red exit box on the corner of the inbound number and drag it out linking it to the user's red entry box. The same action should be taken for ring groups, queues, voice menus and more. See below: 




Removing numbers 


Please note: Once a number has been removed from your account, we cannot guarantee that it can be retrieved. 

In the event that you no longer require a number and wish to remove it, you will need to first make sure the number is not configured in the 'PBX' tab. First, locate the 'PBX' tab, then check if the number you wish to delete is in use. If it is, you will need to click on the 'X icon to delete the object, make sure you apply the configuration. 




Once you have successfully removed the inbound number, we can proceed with removing the subscription. To do this, we will need to select the 'order services' tab and click on 'phone numbers'. From there, scroll down and locate your list of 'currently active numbers' and click 'mark to delete' on your preferred number. Once that is clicked, you will see this represented in the order summary and once double-checked, you can review the service terms and conditions and submit the order. 




Watch this in action 

The video below will show you a visual representation of the areas covered throughout this knowledge-based guide. 



support guy

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