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VoIPLine Telecom Support

How to get started

In this article

Introduction

At the end of this article, you will be able to set up a basic business call flow. 

How to order a Number

  1. First head to the Order services section at the top of the customer portal page and then go to Phone numbers located in the left-hand column
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  2. Here you can purchase order new numbers
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    Please note - During your 14-day FREE trial of our system, you will be limited to Geographic numbers only for testing purposes

  3. You can purchase a new number by selecting the country
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  4. Then select the Area
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  5. Then select a number from the list of Available numbers
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  6. To complete your purchase and add the Selected number to your account, Agree to the service terms and conditions, then click on Submit order
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How to order a User License & Device License

  1. First head to the Order services section at the top of the customer portal page and then go to PBX licenses located in the left-hand column
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    Please Note - A user in PBX is a person who will receive or make calls. To add users to PBX, you need to buy licenses for each user

  2. Add User & Device License by simply clicking + Add user
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  3. Once you have added your User & Device Licenses, complete the order, Agree to the service terms and conditions, and click on Submit order
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How to set up an Inbound number

  1. First head to the PBX section at the top of the customer portal page
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  2. Drag & drop the Inbound number object into the working area
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  3. Click the gear button to configure
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  4. Type in a name for the Inbound number object
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  5. Click on the number you would like from the list of available numbers
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  6. Click on the right arrow button to include this number
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  7. Click on Save
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  8. Click on Apply configuration
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How to set up a User License & Device License

  1. First head to the PBX section at the top of the customer portal page
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  2. Drag & drop the User object into the working area
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  3. Click the gear button to configure
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  4. Type in a name for the User
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  5. Type in the Users email address
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  6. If you would like Outbound calls enabled select a Call Plan
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  7. Select the Caller ID you would like displayed when making outbound calls
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    Please Note – Inbound/outbound call recording & supervised calls can be enabled by selecting these options. All call recordings will be emailed to the nominated email addresses & not stored by our system
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  1. Click on Add
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  2. Select the Webphone device
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  3. The user will receive a signup email with setup instructions
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  4. Click on Save
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  5. Click on Apply configuration
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How to set up a Call Diversion to an external number

  1. First head to the PBX section at the top of the customer portal page
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  2. Drag & drop the Call diversion object into the working area
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  3. Click the gear button to configure
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  4. Type in a name for the Call diversion object
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  5. Click on Add and then Type in the External number
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    Please Note – You can enable the Call to confirm feature to avoid the system using a remote Voicemail system.
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  6. Click on Save.
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  7. You can connect the Inbound number object to the Call diversion object by joining the two red tabs
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  8. Click on Apply configuration
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How to set up an Inbound number directly to a User

  1. First head to the PBX section at the top of the customer portal page
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  2. You can connect the Inbound number object & User object by joining the two red tabs
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    Please Note -
    You can set up a Ring Group with multiple users

  3. Click on Apply Configuration
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How to set up an Inbound number direct to a Ring Group (Multiple Users)

  1. First head to the PBX section at the top of the customer portal page
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  2. Drag & drop the Ring group object into the working area
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  3. Click the gear button to configure
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  4. Type in a name for the Ring Group
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  5. Click on Add and then User
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  6. Click on Save
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  7. You can connect the Inbound number object & the Ring group object by joining the two red tabs
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  8. Click on Apply configuration
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How to set up a Voicemail to email

  1. First head to the PBX section at the top of the customer portal page
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  2. Drag & drop the Voicemail object into the working area
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  3. Click the gear button to configure
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  4. Type in a name for the Voicemail
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  5. Type in the email address where you want your Voicemail recordings sent
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  6. You can have the Default Greeting, No Greeting or a Custom Greeting
  7. If you would like to add a Custom Greeting
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    • The green button allows you to upload a wav. File
    • The red button allows you to initiate a call to an external number or a device
  8. Once you have selected your Greeting
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  9. Click on Save
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  10. Join the Voicemail object to another object by joining the two red tabs
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  11. Click on Apply configuration
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support guy

A quick search will help you find the answers to most questions.
If you are unable to find a solution, please send a request to support@voipline.ie